Terms and Conditions of Use & Privacy Policy
Terms and Conditions of Use & Privacy Policy
Welcome to FMCSA Registration Center LLC! Before you proceed, please take a moment to read and understand our terms and conditions, which apply to your use of our website, platform, and services. By continuing to use our website, platform, and services, you agree to be bound by these terms.
Acknowledgment and Agreement
Independent Entity: I understand that FMCSA Registration Center LLC is an independent entity and is not affiliated with the FMCSA or any government agency. It is not a law firm and does not provide legal services. The forms and templates offered are not a substitute for professional legal advice. By using these services, I represent myself in all legal matters and acknowledge that no attorney-client relationship or privilege is established with FMCSA Registration Center LLC.
Arbitration Agreement: Our terms of service include a mandatory arbitration clause for resolving disputes, which supersedes the right to a jury trial or participation in class actions. For more details, refer to the Arbitration Agreement section below.
Refund Policy
We are committed to customer satisfaction and offer refunds for services purchased within 30 days of payment, subject to certain conditions:
Eligibility: Refunds are available if the service has not been completed or started, and for non-customized services.
Non-refundable: Digital products and services accessed or used cannot be refunded.
Request Process: To request a refund, contact us within 30 days of payment with your order number and reason for the request.
Additional Details:
Refund Method: Refunds will be credited to the original payment method within 10 business days.
Partial Refunds: You may be eligible for a partial refund if you cancel before the service is provided. No refunds will be given once a service has started or is completed.
Order Adjustments: We reserve the right to cancel orders placed at incorrect prices due to website errors and will credit your account accordingly.
Incomplete Documentation: If required documentation is not provided and we cannot reach you after three attempts, no refunds will be given after 30 days.
Application Denial: We are not responsible for denials by state or federal organizations, though we will work with you to address any issues.
For questions or refund requests, please contact our FMCSA Registration Center team at (855) 855-4015 or biz@fmcsaregistrationcenter.com.
Chargebacks
To ensure a smooth resolution of any issues, we ask that you contact us before initiating a chargeback. A written agreement is required to process a chargeback. If a chargeback is processed without this agreement, you will be responsible for reimbursing all incurred fees. Legal action may be taken to recover any owed fees. Upon approval, the chargeback amount will be credited back to the original payment method. We are dedicated to resolving any concerns and ensuring your satisfaction, so please reach out to us first.
Cancellation Policy
You may cancel your order within 30 days of placing it, provided you have not accessed or used our service and the filing has not been initiated or completed. Once the order is fulfilled and completed, you will receive a confirmation email. If you cancel after receiving this confirmation, no refunds can be issued. However, if you cancel within 30 days and have not yet received the confirmation email, we will refund your payment within 10 business days of receiving your written cancellation notice. To cancel your order, email us at biz@fmcsaregistrationcenter.com by midnight on the third day after placing the order.
If you have any questions or concerns, please contact us via email at biz@fmcsaregistrationcenter.com.
Completed Orders
Please note that completed orders are not eligible for refunds.
Terms and Conditions
The following terms and conditions apply:
All prepaid fees are non-refundable, regardless of termination.
Either party may terminate this agreement with written notice if the other party fails to perform its material obligations or becomes subject to bankruptcy proceedings.
FMCSA Registration Center LLC may terminate or suspend the customer’s license or limit service use if the customer violates laws or contractual obligations, fails to pay bills, or misuses our system.
If the customer violates contract terms or legal requirements, FMCSA Registration Center LLC may immediately discontinue services and cancel the agreement.
Disputed Charges
If you dispute a charge on your credit card, please contact our Customer Help Center at (855) 855-4015 before taking further action.
Abandoned Orders
Your purchase may allow you to create legal documents. Other than as required by applicable law, you have no right to cancel, request a cash refund, or obtain store credit for any undelivered order after 60 days from the purchase date unless FMCSA Registration Center LLC is at fault. Delivered orders are non-refundable. Both parties acknowledge the time and money invested in undertaking the work and fully intend to complete the order. Abandoned orders will result in liquidated damages equal to the amount paid to FMCSA Registration Center LLC as reimbursement for our commitment to servicing this order.
Privacy Policy
FMCSA Registration Center LLC ("Company, we, or us") is committed to protecting your privacy. We provide details about the information we collect while doing business to uphold this commitment.
Visiting Our Website
When you visit our website ("Site"), we assign you a permanent "cookie" (a small text file) stored on your computer's hard drive. This cookie helps us recognize you on future visits and allows us to enhance and personalize your online experience.
While you can browse the Site without cookies, some features may not be available without this identifying file. To manage your cookie preferences, please refer to your browser's "Help" menu, as each browser is different.
We also collect technical information from your computer each time you request a page during your visit. This information includes your Internet Protocol (IP) address, operating system, web browser type, and the address of any referring website. We use this data to improve your experience and do not sell or rent it to third parties.
Additionally, we may partner with third parties to provide data collection and reporting services regarding the Site's performance and our marketing efforts. These partners may use cookies to collect anonymous information about your browsing activities. Rest assured, none of your personally identifiable information (such as your name, address, or email) will be shared with these third parties.
Submitting Information to Us
When you submit information via the Site, it is stored securely. FMCSA Registration Center LLC does not provide legal advice, opinions, or recommendations regarding personal legal rights, remedies, defenses, options, form selection, or strategies.
Receiving Emails from Us
Occasionally, we send emails about our products, promotions, and services. You may also receive special mailings from us and reputable companies with products that might interest you. To opt-out of our email list, please send an email with "OPT-OUT" in the subject line to biz@fmcsaregistrationcenter.com.
Entering Contests or Completing Surveys
Participating in contests and surveys helps us improve our products and the Site. We may email participants about special offers and updates. If you prefer not to receive these emails, send an email with "OPT-OUT" in the subject line to biz@fmcsaregistrationcenter.com.
Clicking on Links in Our Emails
When you click on a link in our email communications, we may collect profile information, such as the referring URL, to create a better online community. This information helps us identify demographic trends and tailor content to your interests. The data collected will not personally identify you.
Leaving Our Site
When you leave our site, please be aware that we have no control over the privacy practices of other websites. If you follow a link from our site to another, be sure to read that website’s privacy policy and contact their administrator with any privacy concerns.
Privacy Assurance
At FMCSA Registration Center LLC, we do not share your information with outside sources. All client data usage is strictly confined to our company.
User Content
"User Content" includes any information you provide, such as completed forms, certificates, records, messages, or postings, whether for governmental filings or otherwise. You are solely responsible for the accuracy and completeness of your User Content. We are not liable for any disclosure of User Content that personally identifies you or any third party.
Applicability
If you correctly fill out a DOT application but are rejected by the government for reasons beyond our control, we can only refund our fee for issues for which we are directly responsible. We cannot issue a refund if you change your mind about a purchase. For Registered Agent Services customers, if you no longer want our services, you must appoint a new registered agent for your business. Contact our Help Team if you need assistance finding the correct government form to change your registered agent with the state.
Our standard trucking packages and products do not include IFTA, IRP, or state or federal tax registration. If you require IFTA or IRP registration, please contact us, and we will assist you in finding a solution. All services related to IFTA and IRP are separate products with unique charges based on your specific needs. Any additional taxes through your state or any tax bureau are your responsibility.
Arbitration Agreement
(a) FMCSA Registration Center LLC and you agree to arbitrate all disputes and claims before a single arbitrator. This broad agreement covers:
Claims arising out of or relating to any aspect of our relationship, regardless of legal theory.
Claims arising before these Terms or any prior Terms.
Claims currently subject to class action litigation in which you are not a member of a certified class.
Claims arising after the termination of these Terms.
For this Arbitration Agreement, references to "FMCSA Registration Center LLC," "you," and "us" include our subsidiaries, affiliates, agents, employees, employers, business partners, shareholders, predecessors, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us.
Either party may bring an individual action in small claims court. This arbitration agreement does not preclude bringing issues to federal, state, or local agencies, which can seek relief on your behalf if the law allows. By agreeing to these Terms, both you and FMCSA Registration Center LLC waive the right to a trial by jury or to participate in a class action. The Federal Arbitration Act (FAAA) governs the interpretation and enforcement of this provision. This arbitration provision will survive the termination of these Terms.
Arbitration Notice and Procedure
Sending a Notice of Dispute
To seek arbitration, you must first send a written Notice of Dispute ("Notice") via US certified mail to the other party. For disputes with FMCSA Registration Center LLC, address your Notice to:
Notice of Dispute, General Counsel, FMCSA Registration Center LLC
Website: fmcsaregistrationcenter.com
The Notice must include:
A detailed description of the nature and basis of the claim or dispute.
The specific relief sought ("Demand").
If FMCSA Registration Center LLC and you do not agree to resolve the claim within 30 days of receiving the Notice, either party may commence arbitration proceedings. During the arbitration, neither party's settlement offer will be disclosed to the arbitrator until after a determination is made.
Forms:
To download or copy a form Notice, email: biz@fmcsaregistrationcenter.com
To initiate arbitration, visit the Arbitration Agreement Association website at www.adr.org or email: CustomerService@adr.org
Commencing Arbitration
Upon receiving your Notice at the specified address, FMCSA Registration Center LLC will promptly reimburse your filing fee, provided your claim is for $75,000 or less. The current filing fee for consumer-initiated arbitrations is $200 (subject to change). If you cannot afford this fee, FMCSA Registration Center LLC will pay it directly after receiving a written request.
The arbitration will follow the Consumer Arbitration Rules of the Arbitration Agreement, as modified by these Terms, for claims under $75,000. For claims of $75,000 or more, the applicable AAA rules will apply. The AAA Rules are available at www.arbitrationagreement.org or by calling 800-778-7879.
Information: For information about the arbitration process for non-lawyers, including how to provide Notice to FMCSA Registration Center LLC, email: biz@fmcsaregistrationcenter.com.
Arbitration Process
All issues, except those related to the scope, enforceability, and interpretation of the arbitration provision and paragraph (f), are for the arbitrator to decide. Unless agreed otherwise, arbitration hearings will occur in your county (or parish). For claims of $10,000 or less, you can choose whether the arbitration will be based on documents, a telephonic hearing, or an in-person hearing according to AAA Rules. If your claim exceeds $10,000, AAA Rules will determine your right to a hearing.
Fees: FMCSA Registration Center LLC will cover all AAA filing, administration, and arbitrator fees for arbitrations initiated per these notice requirements, except as outlined. If the arbitrator finds your claim or the relief sought frivolous or brought for an improper purpose (as per Federal Rule of Civil Procedure 11(b)), the AAA Rules will dictate fee payments. In such cases, you agree to reimburse FMCSA Registration Center LLC for previously disbursed monies that are your responsibility under AAA Rules. For claims seeking relief valued at more than $75,000 (excluding attorney's fees and expenses), the AAA rules will govern fee payments.
By following this process, we aim to resolve disputes fairly and efficiently while ensuring all parties' rights and responsibilities are clearly outlined.
Arbitration and Award Policies
Claims Under $75,000
If you win any part of your claim on the merits and the arbitrator awards you an amount greater than FMCSA Registration Center LLC's last written settlement offer made before arbitration, then FMCSA Registration Center LLC will:
Pay you the higher of either the award amount or $2,000 ("the alternative payment").
Cover your attorney's fees and reimburse reasonable expenses (including expert witness fees) incurred while investigating, preparing, and pursuing your arbitration claim ("the attorney's payment").
If FMCSA Registration Center LLC did not make a written settlement offer before arbitration, you and your attorney will receive the alternative payment and attorney's fees, respectively, if the arbitrator awards you any relief. The arbitrator can rule on the payment and reimbursement of fees, expenses, the alternative payment, and attorney's fees at any point during the proceedings, based on a request made by either party within 14 days of the ruling.
When determining if an award that includes attorney's fees or expenses exceeds FMCSA Registration Center LLC's last written settlement offer, the arbitrator will only consider the value of the fees or expenses reasonably incurred before the settlement offer.
Supplementary Rights to Attorney's Fees
The rights to attorney's fees and expenses mentioned in paragraph (d) are additional to any rights you may have under applicable law. If applicable law entitles you to a greater amount, the arbitrator can award you that larger sum, provided it doesn't result in duplicate awards for attorney's fees or costs. Although FMCSA Registration Center LLC might be entitled to attorney's fees and expenses if it prevails in arbitration under some laws, it will not seek such an award for claims under $75,000.
Injunctive Relief and Class Action Waiver
The arbitrator can only grant injunctive relief to the individual seeking it, and only to the extent necessary for that party's claim. YOU AND FMCSA REGISTRATION CENTER LLC AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN YOUR OR ITS INDIVIDUAL CAPACITIES, NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY CLASS OR REPRESENTATIVE ACTION, OR AS A PRIVATE ATTORNEY GENERAL. Unless you and FMCSA Registration Center LLC agree otherwise, the arbitrator cannot consolidate more than one person's claims or oversee any representative or class proceedings. Any relief granted by the arbitrator must be individualized to the claimant and not impact other customers. Neither party can seek non-individualized relief affecting other customers. If a court finds any part of this paragraph unenforceable, that specific claim must be separated from arbitration and handled in court.
Disputes Over $75,000 and Appeals
If the dispute exceeds $75,000 or either party seeks injunctive relief, either party can appeal the award to a three-arbitrator panel administered by AAA. The appeal must be initiated with a written notice within 30 days of the original arbitration award. Any award of injunctive relief will be stayed during the appeal. The three-arbitrator panel, selected according to AAA rules, will issue a decision within 120 days of the notice of appeal. The decision of the three-arbitrator panel is final and binding, subject to any judicial review rights under the AAA.
Notwithstanding any other provisions in the applicable Terms, we agree that if we modify this arbitration provision in the future (excluding changes to contact details such as addresses, website links, or phone numbers), such modifications will not apply to disputes for which we received written notice before the modification's effective date.
Additionally, should we decide to terminate this arbitration provision, such termination will only take effect at least thirty (30) days after we provide you with written notice of termination. This termination will not apply to disputes arising before the termination date.
Services Agreement
These terms and conditions ("Terms") govern the provision of services ("Services") by FMCSA Registration Center LLC, a California Corporation ("FMCSA Registration Center LLC"), to the undersigned customer ("Customer"), as specified in the mutually agreed upon order form ("Order Form"). Services may encompass a range of offerings including licensing, registration, administrative support, fuel tax reporting, and more, aimed at managing Customer's fleet of vehicles (trucks, tractors, buses, trailers, etc.).
The Order Form, together with these Terms and any attachments ("Agreement"), constitutes the entire understanding between the parties, superseding all prior agreements, negotiations, and communications, whether written or oral. Customer acknowledges that any terms and conditions included in Customer's purchase orders are hereby overridden by these Terms and will not modify or amend them.
FMCSA Registration Center LLC agrees to perform the Services as outlined in the Order Form, adhering to all specified requirements and applicable regulations, laws, and standards. Services will be conducted promptly and professionally, contingent upon Customer providing accurate and timely information necessary for FMCSA Registration Center LLC to fulfill its obligations. Customer assumes responsibility for any additional costs, fines, or delays resulting from inaccurate information, insurance discrepancies, or external processing timelines beyond FMCSA Registration Center LLC's control.
FMCSA Registration Center LLC reserves the right to engage subcontractors or agents for Service delivery, ensuring consistent quality and performance standards. Changes to the Services described in the Order Form may occur at FMCSA Registration Center LLC's discretion, provided such changes do not materially impact the nature of the Services, associated fees, or agreed-upon timelines, and do not require Customer's explicit consent.
Software: As part of the Services outlined in the Order Form, access may be provided to software developed by FMCSA Registration Center LLC or any other related software, including mobile applications or other software services (collectively referred to as "Software"). The Customer is responsible for complying with any additional terms, conditions, and end-user license agreements ("EULA") applicable to the Software, as specified in the Order Form. In case of any conflict between this Agreement and the Terms and Conditions of Use or EULA for any Software specified in the Order Form, the terms of the Order Form shall take precedence, followed by the Terms and Conditions of Use and EULA.
Deliverables:
"Deliverables" refer to any reports generated for the Customer, utilizing Customer data, through any Service or Software provided by FMCSA Registration Center LLC. Except for "Pre-Existing Materials," the Customer shall exclusively own all interests, rights, and titles in the Deliverables, including all intellectual property rights. FMCSA Registration Center LLC and its licensors retain exclusive ownership of all rights, titles, and interests in the Pre-Existing Materials, including all intellectual property rights therein. FMCSA Registration Center LLC expressly reserves all other rights in and to the Pre-Existing Materials. "Pre-Existing Materials" encompass all documents, data, Software, and other materials, including computer programs, reports, and specifications, provided or used by FMCSA Registration Center LLC in connection with performing the Services, developed or acquired by FMCSA Registration Center LLC before or independently of this Agreement.
Warranty; Disclaimer
Professionalism and Compliance: FMCSA Registration Center LLC ("FMCSA") warrants that it will perform the Services with professional care and proficiency. FMCSA further warrants that it will comply with all applicable laws, ordinances, rules, and regulations related to the Services and this Agreement.
Customer Responsibility: Customer acknowledges that it is solely responsible for compliance with laws, ordinances, rules, regulations, or orders issued by any public authority specific to Customer's industry or business operations.
Authority to Provide Services: FMCSA warrants to Customer that it has the authority and rights, except for customer-provided programs, data, and materials or third-party vendor materials identified as such, to provide the Services under this Agreement.
Limitation of Warranties: Unless expressly stated otherwise in this Agreement, FMCSA makes no other representations or warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or the accuracy of any information or deliverables related to the Services performed under this Agreement.
Limitation of Liability
Exclusion of Certain Damages: In no event shall FMCSA Registration Center LLC, its licensors, service providers, or suppliers be liable under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability, or otherwise, for any:
Loss of production, use, business, revenue, or profit; or
Consequential, incidental, indirect, exemplary, special, enhanced, or punitive damages, regardless of whether such parties were advised of the possibility of such losses or damages or whether such losses or damages were otherwise foreseeable. This exclusion applies even if any agreed or other remedy fails of its essential purpose.
Exclusion of Data-Related Damages: Except as provided in Section 6.2, FMCSA Registration Center LLC, its licensors, service providers, or suppliers shall not be liable under any legal or equitable theory for any:
Impairment, inability to use, or loss, interruption, or delay of the services;
Loss, damage, corruption, or recovery of data; or
Breach of data or system security.
Cap on Monetary Liability: In no event shall the aggregate liability of FMCSA Registration Center LLC, its licensors, service providers, and suppliers under this agreement, its subject matter, or provisions of the EULA, under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability, defense, indemnification obligations, or otherwise, exceed the total amounts paid or payable to FMCSA Registration Center LLC under this agreement in the year preceding the event giving rise to the claim, less pass-through fees paid to any third party. This limitation shall apply even if any agreed or other remedy fails of its essential purpose.
Indemnification
Customer Indemnification: Customer agrees to defend, indemnify, and hold harmless FMCSA Registration Center LLC, its subcontractors, and affiliates, including their employees, agents, successors, and assigns ("FMCSA Registration Center LLC Indemnitees"), from any liability, claims, losses, damages, costs, and expenses (including attorneys' fees) arising from third-party claims related to Customer's acts or omissions, violations of laws or regulations, non-compliance with this Agreement, reliance on Customer-provided data, or errors in deliverables caused solely by Customer-provided information.
FMCSA Registration Center LLC Indemnification: FMCSA Registration Center LLC shall indemnify Customer, its officers, directors, employees, agents, successors, and assigns ("Customer Indemnitees"), from losses incurred due to errors in deliverables provided by FMCSA Registration Center LLC, unless such errors result from Customer-provided information or information supplied by third parties or government agencies. Additionally, FMCSA Registration Center LLC shall indemnify Customer for losses resulting from gross negligence causing impairment of Services beyond agreed service levels or loss of data security.
Limitation of Liability: FMCSA Registration Center LLC's total liability for defense and indemnification obligations under this section is subject to the monetary cap specified in the governing laws of the transaction.
Indemnification Procedure: Each party must promptly notify the other in writing of any action for which indemnification is sought under this agreement. The Indemnitee shall cooperate with the Indemnitor at the Indemnitor's expense. The Indemnitor may assume control of the defense and investigation, choosing counsel reasonably acceptable to the Indemnitee. If the Indemnitor declines control, it must notify the Indemnitee, who may then defend with counsel of its choice, with costs reimbursed by the Indemnitor, barring material prejudice from the Indemnitee's failure to fulfill obligations.
Force Majeure
No Breach or Default: Under no circumstances will FMCSA Registration Center LLC be held liable to Customer or deemed in breach of this Agreement for any failure or delay in fulfilling its obligations due to circumstances beyond its reasonable control ("Force Majeure Event"). Such events may include acts of nature (like floods, fires, earthquakes), war, terrorism, government actions (such as embargoes or shutdowns), labor strikes, shortages of essential resources, or disruptions in transportation or telecommunications. If a Force Majeure Event persists uninterrupted for 30 days or more, FMCSA Registration Center LLC reserves the right to terminate this Agreement.
Impact of Force Majeure: If a Force Majeure Event occurs, FMCSA Registration Center LLC will promptly notify Customer in writing, specifying the expected duration and make commercially reasonable efforts to mitigate its effects.
Confidentiality: Both parties agree not to disclose any confidential information acquired about the other party's business, products, or operations, except as required for performing services under this Agreement or as permitted under the EULA or by law.
Independent Contractors: Each party acknowledges that they are independent contractors and not agents, employees, or representatives of the other. This Agreement does not create a partnership, joint venture, or employment relationship between the parties.
Assignment: Customer may not assign its rights or delegate its obligations under this Agreement without the prior written consent of FMCSA Registration Center LLC. However, FMCSA Registration Center LLC may assign this Agreement without Customer's consent.
Notice: Official notices under this Agreement shall be deemed effective when delivered by hand, sent by a recognized overnight courier, or emailed to the addresses provided.
Entire Agreement: The Order Form, EULA, and these Terms constitute the entire agreement between the parties, superseding all prior agreements and communications concerning the subject matter herein.
Amendment and Waiver: No amendment or waiver of this Agreement is effective unless it is in writing and signed by authorized representatives of both parties.
Severability: If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent possible.
Governing Law: This Agreement is governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes shall be exclusively resolved in the federal or state courts of Los Angeles County, California.
No Third-Party Beneficiaries: This Agreement is intended solely for the benefit of the parties and their successors, and confers no rights upon any third party.